Welcome Back to Natural Gas Online—the informative online newsletter from Bay State Gas and Northern Utilities (BSG/NU).  Serving over 335,000 commercial, industrial and residential customers in Massachusetts, Maine and New Hampshire, we are committed to providing our customers safe, reliable natural gas service.

The energy marketplace is ever changing and we want you, our Commercial and Industrial customers, to be aware of the latest in natural gas products and services, as well as company policies and procedures. Please spend some time reviewing this issue and hopefully you will come away with new information you can use…today and in the future.

In This Issue:

	New Technology – Heating both new and existing buildings with large open spaces can be an exercise in energy inefficiency.  That’s why the Cambridge Engineering S-Series Blow-Thru Space Heater is our new technology focus this issue.  This exceptional heating system draws and heats fresh air, eliminating typical inside air quality problems encountered with traditional systems.  Read on and discover how this system can provide your company 40% to 70% gains in heating efficiency.
	Success Stories –At Permalin Products, they develop an ever-expanding line of durable and decorative cover materials for books, manuals, and packaging.  When the company decided to expand its manufacturing facility, it purchased an existing warehouse location.  Facilities Resource Manager, Glen Sullivan was faced with the challenge of identifying and installing a new heating system for the facility.  He consulted with Bay State Gas and discovered this innovative solution.
	Industry News – The Northeast Gas Market has been active and unpredictable in recent months.  Read about current supply/demand issues and the growing role of LNG to address market demand.
	Policies & Procedures –Adding equipment to an existing natural gas meter or requesting a new gas meter?  We have developed some easy to follow steps and our experienced sales representatives are ready to assist you.  Read on to find out what you need to know about adding gas load without adding any headaches!

We hope you will enjoy reading this issue and that
you’ll visit again.

Created by Ferrante & Associates, Inc.

Meet Ed Furtado
Never stop learning.
Never stop serving.

When it comes to learning from experience and applying what you learn to your day-to-day job responsibilities, you’ll be hard pressed to find anyone as knowledgeable as Ed Furtado.

A veteran of more than thirty years at Bay State Gas, when you scan his accomplishments, you are immediately impressed with how much experience and education Ed possesses.  That education surely translates into his impressive track record of service with the company. 

From his Business Administration degree and MBA courses, to his regular attendance at training programs at various industry institutions, it is clear that Ed strives to be one of the finest professionals possible, much to the benefit of his current roster of commercial and industrial customers.

Ed’s career with Bay State Gas started in the field as a Credit and Collections Supervisor.  This experience set the stage for the development of his ‘customer focused’ style and commitment to service.

Subsequently, Ed moved into residential sales and built strong relationships with builders, developers and homeowners, responding to the significant demands of the residential marketplace.

Ed has also sent time in the engineering department where he was directly involved in the design and construction of natural gas facilities. These duties helped Ed gain a working knowledge of our gas distribution system, the backbone of the company.

In his current role as Commercial Sales Representative, Ed interacts day-to-day with the key commercial and industrial decision makers and applies his knowledge and skills to help his customers get optimal service and response from Bay State Gas.  It’s better than three decades of experience that Ed brings to every relationship.  That’s great comfort for customers…they know they’ll get exceptional service from Ed Furtado.