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Fuel Assistance
If you receive fuel assistance benefits, you are automatically eligible to be billed on a discounted gas rate.  You will be billed on this rate as long as you are eligible for fuel assistance.  To apply for fuel assistance benefits, please contact your local Community Action Agency.  They will certify that you meet the income guidelines of the program, and then notify Bay State Gas if you are eligible.  You must renew your fuel assistance program eligibility each year with your Community Action Agency. 

Note: If you are currently receiving fuel assistance benefits, you do not need to complete this application to receive the discount rate.

If you need information on how to reach the Community Action Agency in your local area, please call us at 1-800-882-5454.

Find a Fuel Assistance office in your area

Low Income Gas Rate
If you receive certain public assistance benefits and are a residential Bay State Gas customer, you may qualify for the discounted Low Income Gas Rate. You are eligible if you meet the following criteria:

  • A Bay State Gas account is in your name
  • You currently receive one of the following benefits:
    Supplemental Social Security Income (SSI)
    Transitional Aid to Families with Dependent Children (TAFDC)
    Emergency Aid to Elderly, Disabled and Children (EAEDC)
    Food Stamps
    Refugee Settlement
    MA Health Basic and Standard Form (formerly Medicaid)
    Head Start
    Public/Subsidized Housing
    National School Lunch or Breakfast Program
    Mass. Veteran's Benefits (GLC.115)
    Dependency and Indemnity Compensation for Surviving Parents of Veterans (DIC)
    Improved Veterans Disability Pension
Please note, eligibility for the Discount Rate isn't limited to these programs, as other means tested public benefits are also eligible. Please call us if you have any questions.

Applying for the Low Income Gas Rate
If you are receiving SSI, TAFDC, EAEDC, Food Stamps or Refugee Settlement benefits, click here and complete an application on-line. Your information will be transmitted to the Department of Transitional Assistance electronically for verification. 

If you are receiving MA Health, Head Start, Public/Subsidized Housing, National School Lunch or Breakfast Program, Mass. Veteran's GLC 115 benefits, Improved Veterans Disability Pension or Dependency and Indemnity Compensation for Surviving Parents of Veterans benefits, do not submit the electronic form but instead print a copy of the form. After completing it, mail the company the form and a copy of a document that provides verification that you are receiving these benefits. Mail the form and document to: Bay State Gas Company, 2025 Roosevelt Ave. PO Box 2025, Springfield, MA 01102. 

Again, to be eligible for the Residential Discount Rate, the income of customers participating in these programs cannot exceed 200% of the federal poverty guidelines. 

This Low Income Gas Rate provides a discount of approximately 20% off natural gas service rates. And it will not affect any other public assistance benefits you receive. 


If you have any questions, please call us at 1-800-882-5454 Monday-Friday, 8 am to 5 pm.