Residential Frequently Asked Questions
Can you inspect my heating system?
How do I read my own meter?
Is my meter ever replaced?
I'll be away from home for several weeks. What can I do to save energy?
What happens if I move?
Is there a special low-income gas rate?
Can you inspect my heating system?
Yes. Heating system inspections are usually done in the summer. To learn more about our inspections, click here.
How do I read my own meter?
- If you have a multi-dial gas meter, a hand on each dial on the face of the meter points to a number. Read these numbers from left to right.
- If a hand is between two numbers, read the lower number EXCEPT when the hand is between 0 and 9. In this case, read the number 9.
- Be sure to read the dials carefully and note that the numbers on every other dial read counterclockwise.
Here is a sample meter reading of 4903.
If you have a digital read-out meter, simply read the numbers that are displayed in the small boxes on the front of the meter from left to right. Click here to send a meter reading to us.
Is my meter ever replaced?
We periodically replace our meters. If this affects you, we will call you to schedule a meter change.
I'll be away from home for several weeks. What can I do to save energy?
To save energy, we recommend you do the following:
- Lower your heat thermostat to 55.
- Set your gas water heater to pilot or low.
- If your water heater is in a heated area, turn it off at the breaker; otherwise, lower the temperature setting.
- Lower the temperature setting or unplug a water bed heater.
- Turn heaters off for pools and spas and reduce the filter to a minimum.
What happens if I move?
To turn off your gas in your old home and turn on your gas in your new home, call the Service Department at least seven business days in advance.
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Southeast MA |
800-677-5052 |
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Merrimack Valley |
978-685-6382 |
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Springfield MA |
413-781-3610
ext. 2240 |
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Northampton MA |
413-586-2400 |
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To request gas service at a new location that does not presently have gas, click here to see if you qualify for a free gas service installation.
Is there a special low-income gas rate?
Discounted gas rates are available to most customers receiving public assistance benefits. If you qualify for Fuel Assistance or welfare benefits, but are not being billed on the low-income rate, please call Customer Billing, Monday - Friday 8:00 am - 5:00 pm.
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Southeast MA |
800-882-5454 |
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Merrimack Valley |
978-687-1663 |
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Western MA |
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Springfield |
413-731-7668 |
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Northampton |
413-586-7298 |
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NH and ME |
800-552-3043 |
